2025 WFH Alliance Leadership Exchange - St. Paul

Laurie Meacham

Director Guest Empowerment
Breeze Airways

Tammy Jimenez

Director Customer Care
Bread Financial

Dan Smitley

WFM SME, Consultant, Speaker

ON THE AGENDA!

LIVE CASE STUDIES, BREAKOUT SESSIONS AND PANEL DISCUSSIONS

Case studies on WFH, Hybrid and Remote Work for enterprise and contact center. Amazing stories of how organizations have advanced their distributed environments so far, and where they are headed next.
Industry leaders from financial services, healthcare, travel, insurance, retail, government and utilities, BPOs share their strategic initiatives, insights and experiences with WFH and Hybrid Work.

PANEL DISCUSSIONS

Future state of remote and hybrid work and how to prepare for it. We'll talk about urban vs. suburban locations, the use of AI in bridging both customer and team member support, transformation from entry level customer service roles to advanced knowledge workers with advancement of AI, employee preferences and optimized leader support.

BREAKOUT SESSIONS

Best in class sourcing, hiring, on-boarding remote employees. In existing and new markets. Innovative approaches to reduce reliance on expensive job boards, drive increased native applicant flow, fast and effective assessment tools, effectively simulating the work environment to avoid churn.
Flexible scheduling for hybrid, remote and in office staff. Employees want more skin in the game – more control over the design of their work schedules, and more flexibility when life happens (e.g. attendance policies). Some want the flexibility to build their own work schedules, some want to make changes every month, some want fixed commitments. Hand-in-hand with scheduling goes attendance policies and guidelines - overhauls are underway.
Security, IT/technology and equipment provisioning, assessing applicant ISP stability, equipment and services provisioning, tools to analyze, manage and support the network in a remote environment, VPN vs. VDI, stabilizing the voice channel.
Developing highly effective leaders of remote and hybrid teams. Leaders at all levels need the knowledge, skills and abilities to effectively support, inspire and development their team members. This session will walk you through the high level of identifying your learning objectives, and best tools for delivery.
Gamification, recognition and reward and engagement activities to easily connect your workforce and improve speed to proficiency, integrating existing recognition/reward systems with new gamification platforms. Gamify your onboarding and training program, nest period, team participation - right through the entire employee lifecycle. Why? 80% of your employees play games in their personal time. Games help people learn faster, retain more, and have way more fun.

TECHNOLOGY AND RESOURCE EXPERTS

Leading tech and service providers will be available to provide expert feedback and answer questions in a "no sales pitch" environment.

2025 REMOTE WORKING BENCHMARKING SURVEY

Registered end user organizations will be invited to participate in this 40-point benchmarking survey on best practices, technologies, policies for supporting remote and hybrid teams. Results will be shared at the conference and distributed to all attendees post event.

REGISTER NOW! Early bird pricing ends April 1, 2025!